ISPs (ex., earthlink.net, comcast.net) and Web-based mail services (ex., Hotmail, Yahoo! Mail, Gmail) use filters to keep spam out of your inbox. Sometimes they accidentally filter e-mail that you want.
Mistakes happen. There is a ton of spam, so good e-mail can be filtered out by mistake. We all have to deal, unfortunately, with the fallout of what spammers do to the Internet.
Naturally, you want to keep spam out. And you need to receive important Drought Smart Plants communications such as post-order e-mails, Xeria E-Zine and e-courses you have signed up for and any other e-mail that you have specifically requested (I only send mail that you request).
Your goal and mine is to avoid the cross-fire of the ever-escalating war between spammers and ISPs/mail services.
Using Yahoo! Mail, Hotmail, Gmail, or Other Web-based Mail?
Check your Bulk, Junk or Spam folder (respectively). If you find an e-mail there from Drought Smart Plants or Jacki Cammidge, click to indicate that it is not bulk, junk or spam. The same type of process works for all major Web-based e-mail services (ex., AOL's).
Hotmail: Click the Options link on the main menu tabs, then Safe List. Add my address to the Safe List. For newsletters, flag the first issue. This will ensure that it's kept in your inbox. The default for newsletters it to delete each issue after a week. To keep them all, change the newsletter settings.
Yahoo!: Click Mail Options > Filters > Add Filter and add our address.
Using Outlook, Apple Mail, Thunderbird or Other Client-side E-mail Software?
You may not receive e-mail you want if it has been filtered out by your ISP before they deliver it to you. This may not be as easy to resolve as Web-based e-mail. But here is what I recommend...
AOL (aol.com): Log into your AOL/AIM Webmail Account and add drought-smart-plants.com to your Address Book (click the Add Address button to add to your "People I Know" list). Check AOL's help for additional details, if required. You could also indicate "not spam" in AOL's Webmail.
Other ISPs (ex., att.net, attglobal.net, bellsouth.net, earthlink.net, verizon.net, comcast.net):
They intentionally are impossible to reach. They don't want to argue. Either use their Web-based e-mail once to indicate that mail from Drought Smart Plants is not spam or switch to Gmail or Yahoo! Mail (the most reliable mail delivery systems).